Customer experience (2/2): Road map to success In the previous article, we saw how customer experience is a broader issue than customer service. Now we will focus on customer experience itself, i.e. the…
French employees given the right to disconnect Modern technologies offer continuous access to the Internet and e-mail,…
Simon Sinek: Bad communicators can't be good leaders Even the best ideas and strategies can't succeed if nobody understands…
Is suicide a laughing matter? Although basic facial expressions are the same worldwide, people from…
5 steps to meet (almost) every goal The beginning of the year is traditionally a period of resolutions and…
Customer experience (1/2): Don’t confuse it with customer service Disney, Starbucks and Amazon are businesses which are active in different…
Credibility is not only about not lying … Outline your dreams and goals with passion. Talk about what motivates you &…
3 key principles startups must honour Making a startup successful is no easy matter. The failure rate is quite…
Good leaders inspire, not give orders Good bosses and leaders trust their people and they create environments for…
Productivity boost: All you need is pencil, paper and these tips Plan the course of your days in advance. With better organisation and…
What is so special about shared office space? Shared office spaces are popular: young entrepreneurs in particular often…
Do you want to be more productive? Buy another mobile device One of the most common recommendations on how to work more productively is…
No more gift baskets for your customers It's that time again. The end of the year is approaching and so does the…
