Why it is important to please your customers Every company needs to understand the journey its customers experience. Conduct surveys and take a walk in their shoes. Are the directions you give them…
When you need bullet points in a presentation With bullet points you can build the bigger picture, a simple overview so…
When telling a story hurts your speech Storytelling is great for getting your audience interested in what you are…
Recognising hidden leadership potential Among your subordinates there may be someone with hidden natural talent who…
Share your secrets or draw: Tips to start your presentation Your audience is not too large and people know each other. However, even in…
Use your smartphone for better presentations Your smartphone is a very convenient tool which can show you what your…
Study: What sort of leadership behaviour should we strive for? An extensive study conducted by McKinsey, with researchers examining…
The process of the "Five Whys" The Five Whys technique was developed by Toyota as part of its training…
What's preventing you from delegating? Delegating is a basic management skill. Most managers know they should pass…
How to influence people who are not your direct reports You can have a major influence on people, even if you dont have direct…
Reinvent yourself as a leader It is not easy to shift your mindset. You have to be able get rid of your…
Brian Tracy: How to solve any problem Do you have the feeling that you could think more systematically? Try a…
Introduction to attention management Most people don't have enough time at work. At least that is what they…
