Customer experience design is a never-ending process (2/2) The previous article described one example of a classic sequence: people start with good intentions but end up creating something that actually makes a bad situation…
Dealing with work-related anxieties Help your staff to become more resilient and adaptable. Help them to retain…
Customer experience design is a never-ending process (1/2) Is your organisation guilty of one of the customer experience missteps…
How does technology lead to increased income inequality? (2/2) Income inequality is to some extent driven by inequalities between firms.…
What should I wear for my next presentation? Are you not sure how to dress for an event where you are to speak in front…
Matchmaking services (2/2): Features of the market The previous article described how dating apps may not be motivated to…
Do you want more sales? Understand your customers’ emotions People make a purchase emotionally but then they need to defend what they…
Matchmaking services (1/2): Why business with love isn’t eager to innovate Matchmaking companies (typically in the online dating industry) charge…
Do you play the violin? Then play it in your next presentation If there is something unique about you, you could and should use it to make…
Is your decision making truly smart? Very often we don’t really think about whether something we want to do is…
Go virtual: don’t miss the boat Virtual reality is good not only for video games. Today, VR is a device…
Authenticity or cultural fit? Authenticity is the main aim of all diversity efforts. On the other hand,…
How to make the best possible presentations When you look around you during your presentation, don’t just see employees…
